Frequently Asked Questions
What is Direct Connect Medical?
Direct Connect Medical is simple Point of Care System design for Home Health agencies
that primarily bill through Medicare. Our system consists of commonly used and Medicare
required forms which have been converted from hard copy paper to electronic web
based forms. This allows nurses in the field to complete daily paperwork while in
the field and submit to the home agency location without having to physically drive
to the office. Direct Connect Medical is NOT a full featured Home Health Agency
management system. It is designed to compliment your existing system with simple
to use and affordable Point of Care.
Is Direct Connect Medical secure and HIPAA compliant?
YES. Direct Connect Medical operates within a highly secure infrustructure on one
of the world’s most secure data centers using Premium SSL 256 bit encryption technology.
All transmissions are prive and secure and exceed HIPAA requirements.
What forms are included in the Direct Connect Medical System?
What forms are included in the Direct Connect Medical System? Currenly, we offer
the forms listed below. We are constanly striving to improve our system with new
forms and enhancements with every system upgrade. If you do not see a form your
agency uses, please contact us regarding system customizations at
Start of Care
Resumption of Care
Follow Up Recertification
Follow Up Other Assessment
Transfer to an Inpatient Facility – Patient Not Discharged form Agency
Transfer to an Inpatient Facility – Patient Discharged form Agency
Discharge form Agency
Death at Home
Skilled Nursing Note
Braden Scale Form
Home Health Aide Note
Missed Visit Note
We have a form that is not on DCM. Can it be added?
Yes, at additional cost. When you request a new form be added to Direct Connect
Medical, we will estimate the work required and provide you a cost estimate.
What are the system requirements to use Direct Connect Medical?
Internet Connection PC, Mac, Netbook, Laptop or iPad Internet Explorer – version
8 or higher Firefox - version 3 or higher Safari – version 5 or higher Adobe
Do we need to install any software on our computers to use Direct Connect
No. Direct Connect medical is a web-based software solution, which can be
accessed by any computer with internet access and a web browser (e.g., Internet
Will the online forms in Direct Connect Medical interface with my billing
No. You will need to continue to enter information into your billing software as
you do today.
Our existing paper forms have some different fields. Can we request a change to
the DCM forms?
You can submit change requests to existing forms, and we will evaluate the
change to see if it is something that will be of benefit to the entire user
community. If we determine that everyone would benefit from the change, we will
add it as a regular enhancement at the time of our next upgrade at no additional
charge. If it is determined to be something specific to your agency, we will
discuss it with you as a customization that you would pay an additional charge
Is there a limit to how many people from the agency can access Direct Connect
No. With your annual subscription, an unlimited number of users from your agency
can use Direct Connect Medical.
What does the monthly / annual subscription fee cover?
Your annual subscription fee includes:
- One hour of online training to get your agency
up and running on the software
- Online training materials
- Access to all of the standard forms and application functionality
-- Online Customer Service Support
What kind of messages can be sent within the system?
Direct Connect Medical has an internal messaging system, enabling communication
between office staff and field clinicians. Some messages are automatically
generated (e.g., when a form has been completed and submitted), while others can
be sent as needed (e.g., to request a nurse to make a form change).
Do I need to be connected to the internet in order to use Direct Connect
Yes. Since Direct Connect medical is a web-based software solution, anyone
accessing the software must be connected to the internet in order to use it.
What if i cant find the answer to my question?
Please send us your question and we will do our best to get back with you within