Direct Connect Medical Online System User Agreement
This Agreement sets forth the terms and conditions for
use of the Direct Connect Online System.
Use of this
service indicates the User’s agreement to these terms and conditions of this
Agreement. This Agreement (the "Agreement") is between User and Global Graffiti,
Inc., dba Direct Connect Medical, a Texas
corporation with a principal place of business in
1. DATA AND ON-LINE SOFTWARE
Global Graffiti, Inc., dba Direct Connect Medical grants paid users
a non-exclusive, non-transferable, limited right to access, use and display the
Runtime Program and Web Site (collectively the “Direct Connect Online System ")
and the materials provided hereon, provided that you comply fully with this
Agreement. The contents of the Direct Connect Online System are only for paid
subscriber use. You agree not to interrupt, or attempt to interrupt, the
operation of the Direct Connect Online System
Information System in any way.
2. FEE-BASED SERVICE CHARGES.
Certain components or functionality of the Direct
Connect Online System are available only through the purchase of a Direct
Connect Online System subscription ("Fee-Based
You agree to pay, using a valid credit card or bank check, the
monthly or annual subscription charges set forth on the Direct Connect Online
System, applicable taxes, and other charges incurred on your account in order to
access Fee-Based Services. Global Graffiti, Inc., dba Direct Connect Medical
requires a minimmum one month deposit fee upon initiation of your subscription.
Global Graffiti, Inc., dba Direct Connect Medical will automatically charge your
account for renewal of your monthly Direct Connect Online System subscription.
In the event Global Graffiti, Inc., dba Direct Connect
Medical cannot charge your account, we reserve the right to terminate your
access to the Fee-Based Services. There is a sixty-dollar surcharge if your
check is returned.
(a) In addition to the
charges set forth above, you are responsible for all charges associated with
connecting to the Direct Connect Online System, including, without limitation,
all telephone access lines (including long-distance charges, when applicable),
telephone and computer equipment and any service fees necessary to access the
(b) For purposes of
identification and billing, you agree to provide Global Graffiti, Inc., dba
Direct Connect Medical with accurate, complete, and updated information required
by the Direct Connect Online System subscription registration to the Fee-Based
Services ("Registration Data"), including your legal name, address, telephone
number(s), and applicable payment data (e.g., credit card number and expiration
date. Failure to comply with this provision may result in immediate
suspension or termination of your right to use the Fee-Based Services.
(c) You agree to promptly
update your Registration Data in writing in the event of any known or suspected
unauthorized use of your subscription, or any known or suspected breach of
security, including loss, theft, or unauthorized disclosure of your password or
credit card information. In the event of a breach of security, you will remain
liable for any unauthorized use of your subscription until you update your
Registration Data. If your credit card expires, cancels, is lost or is subject
to use without your authorization, or if your subscription is subject to use
without your authorization, please contact us immediately.
$199.00 + applicable sales tax per month, per agency. Unlimited users per
$1999.00 + applicable sales tax per month, per agency. Unlimited users per
Support and training is provided via help notes and
videos located at
Specific questions and problems must flow through the
Direct Connect Online System
support ticketing system located at:
The User agrees
to submit all grievances, questions, concerns, complaints and requests,
collectively known as “Support Issues”, in writing via email to
or through our online support sytem located at
http://www.directconnectmedical.com/support . The User will provide
official documentation (i.e. CMS-published compliance standards) to identify
where the Direct Connect Online System is
non-compliant. Global Graffiti, Inc., dba Direct Connect Medical agrees to begin
updates of its software application to satisfy required federal compliance
standards within 72 hours of receipt of official documentation from the User.
utilizing the monthly subscription packge are not entitled to refunds of any
utilizing the annual subscription package are entitled to a 50% refund of the
paid annual fee provided the refund is requested in writing within 180 days of
All refunds will
be processed within 60 days of written request.
7. COPYRIGHT AND TRADEMARKS.
All materials on
the Direct Connect
Online System, including without limitation text,
images, software and Fee-Based Services (collectively, the "Content")
are owned or
controlled by Global Graffiti, Inc., dba Direct Connect Medical, which retains
all right, title, and interest in and to the Content. The
Direct Connect Online System and Content are protected by copyright and trademark
laws of the United States,
other countries, international conventions, and other applicable laws. You agree
not to use any trademarks, service marks, names, logos, or other identifiers of
Global Graffiti, Inc., dba Direct Connect Medical without the prior written
permission of Global Graffiti, Inc., dba Direct Connect Medical.
8. COMMUNICATING WITH THE DIRECT CONNECT ONLINE SYSTEM.
You are solely responsible for the content of any data
you transmit to the Direct Connect Online System (data entry) or any
materials you add to the Direct Connect Online System.